Return Policy

At Novelty Dairy Products, we strive to provide the highest quality dairy products, including our premium ghee. Your satisfaction is our priority, and we are committed to ensuring a seamless shopping experience.

Eligibility for Returns

We accept returns or replacements under the following conditions:

1. The product received is damaged or defective.
2. The product delivered is incorrect (e.g., wrong variant or quantity).
3. The product is expired or spoiled at the time of delivery.

 

Conditions for Returns

• The return request must be raised within 2 days of delivery.
• The product must be unused, and the original seal must be intact.
• Proof of purchase (order confirmation or receipt) must be provided.

 

How to Initiate a Return

• Contact our customer support team at info@shivadairy.in or via our website’s Contact Us page.
• Provide details such as your order ID, reason for the return, and supporting photos .
• Our team will guide you through the return or replacement process.

 

Refund Policy

• Approved refunds will be processed to your original payment method within 7-10 business days after the product is received and inspected.
• In the case of a replacement, the new product will be shipped within 3-5 business days after approval.

 

Non-Returnable Items

For health and safety reasons, returns will not be accepted for:

• Opened or partially used products.
• Products damaged due to misuse or improper storage after delivery.

 

Shipping Costs

• If the return is due to our error (damaged, defective, or incorrect product), we will bear the return shipping costs.
• For other reasons, the customer is responsible for return shipping costs.

For further assistance, feel free to reach out to us at info@shivadairy.in

Thank you for choosing Novelty Dairy Products for your ghee needs!